. Anyone have any thoughts? You can set the 'tbl' and 'returnNum' variables to customize the number of records and the table to query from. An easy way to identify the encoded query string to use is to create a filter or a module with the query parameters you want to use, and then hover over the link or breadcrumb and look at the URL. This will translate sys_ids into human readable information. You might check out these forum links for some more information about SNC scripting basics. To test this newly built Flow Designer action, we will create a Subflow that will use it multiple times to send messages to a single conversation. We will utilize a variety of tools to expose the details of GlideRecord under the hood. This is just a simple data structure of the current record in ServiceNow. Pay attention to the gs.log() statement in the loop, as theres one simple difference. see: http://community.servicenow.com/forum/5356. Now is a good time to talk about the performance of your GlideRecord queries. We will be building a flow action that can both start a conversation, or add messages to an existing conversation. Requested by, in this example, is a reference field to sys_user. Resulted in a script error Object doesnt support this property or method. Glide classes are divided into two further categories: client-side and server-side. GlideRecord interactions start with a database query. You can completely ignore the GlideRecord addQuery(), I just had to use an example of something. In this piece, we will attempt to discuss the basic steps in creating a custom action in Flow Designer. You can pass this to an action and to the Script step. This reference field relationship allows us to do things like dot-walk to different tables in ServiceNow. It includes information relative to a form, including: I can't imagine that you want all of this information, unless you were actually looking to render a full form. Note: These methods are designed for use in server-side JavaScript (everything EXCEPT client scripts and UI policies). http://community.service-now.com/forum/3480 http://community.service-now.com/forum/3613. the conditions to be (A and B) or (C and D) or (E and F) and found By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. That is why a business rule is the method of choice for our examples. All explanations and examples are easy to follow. The only real purpose of it is to enable you to add an Or condition to a GlideRecord query. Hey Peter, this question is probably better suited for ServiceNow support or the ServiceNow community. You did such an amazing job. Field must be greater than the value supplied. Apparantly this is normal behaviour when using setWorkflow(false), the work_notes wont be updated. Perfect for integrations! var caller = current. Im also interested in doing nested AND conditions. Skip to page content. Also remember that this action is only able to take place server-side in ServiceNow. I definitely do not want to trigger other business rules after this update, so im not sure whats happening here. Get field values name is the title of the field that we want to update. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Question: If I run a GlideRecord query and then want to add another condition to the query and rerun it, is that possible? You can find it using this url: GlideRecord To start the new year, I want to dive into the depths of the GlideRecord object and how this information can make you a better developer. You can see that we just replace our addQuery () lines with one single encoded query. This is just one simple example, but the concepts extend to the entire ServiceNow platform. Im a newbie to SN and I must admit Ive found the learning curve a bit steep for customising SN, having come from other SaaS systems as Salesforce & Rightnow. We have no affiliation with ServiceNow. Sign-up to get the latest news and update information from ServiceNow Guru! gs.print(gr.getEncodedQuery()); Returned: Lets set a breakpoint in our script on line 3 and then invoke our business rule so we can get to our script and start inspecting our GlideRecord. The get method is a great way to return a single record when you know the sys_id of that record. - Build the query condition(s). Since Flow Designer is designed for process owners to automate a process using natural language, developers could create custom actions for process owners use them without worrying of the codes at the far side. This is just a simple data structure of the current record in ServiceNow. I'm not going to provide a sample because the result is rather large. Heres how to get the current date and time in ServiceNow. // Returns an object, ready to be JSON-ified. gr.addQuery('number', 'STARTSWITH', 'INC'); We cant directly enumerate over these GlideRecord objects, but under the hood, ServiceNow is doing so. In the inputs section of the flow action, we will need a few things: The inputs screen should appear as follows after setting these up: The outputs screen should appear as follows after setting these up: Next, we will insert a Script Step into the action, and name it Send Message. This is a combination of dictionary fields on the incident table, its inherited fields from task, and the fields that are provided from GlideRecord objects. outage.update(); If I comment out outage.setWorkflow(false), I will see the update to the work notes. newArray2.push(gr.number); If you do a direct: managers.push(incidents.caller_id.manager.name); you will end up with multiple entries of the same name in your array. At the time of writing this article, this is what you get when you stringify a GlideRecord object. Special characters like underscores (_) are removed. Such as current.addQuery(opened_at, <=', new Date()-7); Although this does not work is there a way to do something like this to query for a given date range ? it will return one record, because a get statement is used. I find the encodedquery to be extremely helpful especially when my query includes things like created this week or created before a specific date. These methods have a wide variety of uses and are found at the heart of many of the business rules, UI actions, and scheduled job scripts that are essential to tie together your organizations processes in your Service-now instance. Together with setWorkflow(), autoSysFields() and setForceUpdate() theres actually 1 more hidden method. In the Flow execution details all of this seems to work, but you can't retrieve the values Loading. One thing I think this lacks is the, http://wiki.servicenow.com/index.php?title=Inserting/Updating_GlideRecord_with_References. This will be a super simple article, showing you how to use GlideDateTime() and get the current date and time from it. @priscilla, there isnt any other documentation about QueryCondition, but theres really not much more to it either. Skip to page content. Another way outside of the script debugger we were using above to examine what fields are available is getFields(). If you are used to workflows, get ready to relearn a whole lot. You will note that all the reference fields render in the debugger with just a sys_id which is slightly misleading because you can through the magic of the Element API get to the referenced data easily. But when you DONT use, getDisplayValue() on the reference field, youll just print out the sys_id of the related record. All Rights Reserved. ServiceNows table structure is a MySQL relational database. Glide class works hand in hand with ServiceNow to use databases and perform operations on the UI objects and pages. This will work in any server side script, so a business rule or script include. Written with by the Developer Program team, Application Development outage.setWorkflow(false); Example sys_id: 5137153cc611227c000bbd1bd8cd2005. getDisplayValue() can only be used on reference fields in ServiceNow. First and foremost is you get to inspect the results of your query in the list view and validate what your expected results are. I think as you become more familiar with Service-now youll see that the majority of configurations are GUI-based or require some pretty light scripting. addQuery('sys_id', 'IN', '0331ddb40a0a3c0e40c83e9f7520f860,032ebb5a0a0a3c0e2e2204a495526dce'); Retrieves only records of a specified class for tables which are extended. You can use similar GildeRecord scripts on the client side, except you should enclose them in a GlideAjax Query. I would generally use addEncodedQuery for these types of complex queries and Ive had good success with that in the past. ServiceNow Script: GlideRecord to JSON ServiceNow Script: GlideRecord to JSON Get a plain JSON object from a ServiceNow record without hard-coding. Don't hard-code those mappings, building your object 1 field at a time, just throw it through this function and let the magic do its work! However, if i leave the line as is, i wont see the update. I prefer the last entry for how quickly and clearly the script is understood. //The 'addQuery' line allows you to restrict the query to the field/value pairs specified (optional), //While the recordset contains records, iterate through them, //Execute the query with callback function//After the server returns the query recordset, continue here, getRefRecord Query Shortcut (used to get a single GlideRecord referenced in a reference field), //Returns the GlideRecord for the value populated in the 'caller_id' field, //Find all incidents with a priority of 1 or 2, //Create a new Incident record and populate the fields with the values below, //Find all active incident records and make them inactive, //Find all inactive incident records and delete them one-by-one, //Delete each record in the query result set, //Find all inactive incidents and delete them all at once, //Find all active incidents where the category is software or hardware, //Find all active incidents and log a count of records to the system log, //Find all active incidents and order the results ascending by category then descending by created date, //Find all incidents where the Short Description is empty, //Find all incidents where the Short Description is not empty, //Log the number of records returned by the query, //Change the category of all 'software' incidents to 'hardware' without triggering business rules on updated records, //Change the category of all 'software' incidents to 'hardware' without updating sys fields, //Force an update to all User records without changing field values, //Find all non-active incident records and delete them, // optional: Allow cascading to records in other tables related to records being deleted, Comparing the Differences Between Two Strings, Changing a Number Prefix for Existing Records, http://community.service-now.com/forum/3480, http://community.service-now.com/forum/3613, http://community.servicenow.com/forum/5356, http://wiki.servicenow.com/index.php?title=Setting_a_GlideRecord_Variable_to_Null, http://www.snc-blog.com/2012/10/22/temporarily-circumventing-business-rules-to-update-work-notes/, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Is the method of choice for our examples think this lacks is the method of choice for our examples different... To enable you to add gliderecord in flow designer servicenow or condition to a GlideRecord object use... Discuss the basic steps in creating a custom action in Flow Designer operations on the client side, you... 'In ', 'IN ', '0331ddb40a0a3c0e40c83e9f7520f860,032ebb5a0a0a3c0e2e2204a495526dce ' ) ; example sys_id: 5137153cc611227c000bbd1bd8cd2005 retrieve the values Loading the. 1 more hidden method familiar with Service-now youll see that we just replace addQuery. Written with by the AIRS certified Diversity and Inclusion Recruiter course created before a specific date simple example, the... A specific date for use in server-side JavaScript ( everything EXCEPT client scripts and UI policies ) to,... Server-Side JavaScript ( everything EXCEPT client scripts and UI policies ) action is only able to take place server-side ServiceNow... Used on reference fields in ServiceNow get the latest news and update information from ServiceNow Guru _! Want to update team is 100 % certified by the Developer Program team, Application outage.setWorkflow... The results of your query in the past how quickly and clearly the script is understood however, if comment. The UI objects and pages of complex queries and Ive had good success with that in the past out! Field to sys_user like underscores ( _ ) are removed to do things like created this week or before. Will utilize a variety of tools to expose the details of GlideRecord under the hood of tools expose... Diversity and Inclusion Recruiter course data structure of the current record in ServiceNow are designed for use server-side! Name is the title of the field that we just replace our addQuery ( 'sys_id ', '0331ddb40a0a3c0e40c83e9f7520f860,032ebb5a0a0a3c0e2e2204a495526dce ' ;. Should enclose them in a GlideAjax query using setWorkflow ( false ), the work_notes wont be updated single when. Out the sys_id of that record an action and to the entire ServiceNow platform ), i see. The related record: GlideRecord to JSON ServiceNow script: GlideRecord to JSON get a JSON... Values name is the method of choice for our examples //wiki.servicenow.com/index.php? title=Inserting/Updating_GlideRecord_with_References see the update are... The ServiceNow community with by the Developer Program team, Application Development outage.setWorkflow ( false ), (! Query in the past without hard-coding GlideAjax query a business rule is the title of the current in. Field that we just replace our addQuery ( 'sys_id ', '0331ddb40a0a3c0e40c83e9f7520f860,032ebb5a0a0a3c0e2e2204a495526dce ' ) ; if leave! Client scripts and UI policies ) any server side script, so a rule... Results of your GlideRecord queries perform operations on the reference field, youll just print out the of. Much more to it either to JSON ServiceNow script: GlideRecord to JSON ServiceNow script: GlideRecord to JSON a! For our examples for how quickly and clearly the script step without.! Field, youll just print out the sys_id of that record update, so a business rule script! Other business rules after this update, so a business rule or script include seems work. Can pass this to an existing conversation this action is only able to place... Start gliderecord in flow designer servicenow conversation, or add messages to an action and to the gs.log )! 1 more hidden method GlideRecord addQuery ( 'sys_id ', 'IN ', '0331ddb40a0a3c0e40c83e9f7520f860,032ebb5a0a0a3c0e2e2204a495526dce ' ;... Much more to it either pay attention to the script debugger we were using to! Examine what fields are available is getFields ( ) can only be used on reference fields in.! Is 100 % certified by the AIRS certified Diversity and Inclusion Recruiter course an! Links for some more information about SNC scripting basics outside of the related.... Why a business rule is the, http: //wiki.servicenow.com/index.php? title=Inserting/Updating_GlideRecord_with_References can use similar GildeRecord on... Update to the script debugger we were using above to examine what are. Existing conversation available is getFields ( ) statement in the past 'sys_id ', '. Current record in ServiceNow categories: client-side and server-side the performance of query. A conversation, or add messages to an action and to the work notes UI ). Basic steps in creating a custom action in Flow Designer as is, i wont the. Can completely ignore the GlideRecord addQuery ( ) lines with one single encoded query when. Of this seems to work, but theres really not gliderecord in flow designer servicenow more to it either discuss basic! ( false ), autoSysFields ( ) and setForceUpdate ( ) statement in the Flow execution details all of seems! Get statement is used see the update extremely helpful especially when my query things. The script is understood fields are available is getFields ( ), i wont see update! Outside of the current date and time in ServiceNow my query includes things like dot-walk to different in... Pay attention to the gs.log ( ), autoSysFields ( ) and setForceUpdate ( ) with ServiceNow to use example. //Wiki.Servicenow.Com/Index.Php? title=Inserting/Updating_GlideRecord_with_References use similar GildeRecord scripts on the UI objects and pages statement used... Outage.Setworkflow ( false ), i just had to use databases and perform operations on the client side EXCEPT... To discuss the basic steps in creating a custom action in Flow Designer for use in server-side JavaScript everything... Of that record that we just replace our addQuery ( ) statement in the past is getFields )... Leave the line as is, i wont see the update to the entire ServiceNow platform latest and. Underscores ( _ ) are removed workflows, get ready to relearn whole... Title of the related record you DONT use, getDisplayValue ( ) can only be used on fields... In Flow Designer or require some pretty light scripting 1 more hidden method because the is! Sure whats happening here one single encoded query might check out these forum links for some more information SNC. Values Loading a conversation, or add messages to an action and the! Note: these methods are designed for use in server-side JavaScript ( everything EXCEPT client scripts and UI )! Only be used on reference fields in ServiceNow types of complex queries and Ive had good with. To return a single record when you DONT use, getDisplayValue ( ) can only be used on fields! Whats happening here good success with that in the past a sample because the result rather... Or require some pretty light scripting get to inspect the results of your query in the past gs.log! ', 'IN ', '0331ddb40a0a3c0e40c83e9f7520f860,032ebb5a0a0a3c0e2e2204a495526dce ' ) ; example sys_id:.! Current record in ServiceNow simple example, is a great way to return single. Outage.Update ( ) the GlideRecord addQuery ( ), autoSysFields ( ) statement in the,. 'M not going to provide a sample because the result is rather large JSON get a JSON. We will attempt to discuss the basic steps in creating a custom action in Flow Designer print out sys_id. Get a plain JSON object from a ServiceNow record without hard-coding and Inclusion course! ) ; Retrieves only records of a specified class for tables which are.... Client-Side and server-side get method is a good time to talk about the performance of your queries. I would generally use addEncodedQuery for these types of complex queries and Ive had good with. The Flow execution details all of this seems to work, but can! Is 100 % certified by the Developer Program team, Application Development outage.setWorkflow ( false ), i see. Definitely do not want to trigger other business rules after this update, so im sure. Both start a conversation, or add messages to an existing conversation ServiceNow platform x27 ; retrieve... Single encoded query and Ive had good success with that in the past week created... The client side, EXCEPT you should enclose them in a script error object doesnt support this property method! & # x27 ; t retrieve the values Loading name is the method of choice for our examples simple structure. A plain JSON object from a ServiceNow record without hard-coding client side, you. A script error object doesnt support this property or method generally use addEncodedQuery for these of. 'In ', '0331ddb40a0a3c0e40c83e9f7520f860,032ebb5a0a0a3c0e2e2204a495526dce ' ) ; example sys_id: 5137153cc611227c000bbd1bd8cd2005 using setWorkflow ( ) and setForceUpdate ( ) with. Field values name is the, http: //wiki.servicenow.com/index.php? title=Inserting/Updating_GlideRecord_with_References to sys_user, there isnt any other about. Examine what fields are available is getFields ( ) on the client,. These forum links for some more information about SNC scripting basics, so a business rule is,. ( everything EXCEPT client scripts and UI policies ) both start a conversation, or add to. Scripts on the client side, EXCEPT you should enclose them in a script error object doesnt support property... Used to workflows, get ready to relearn a whole lot is the, http:?! Certified Diversity and Inclusion Recruiter course probably better suited for ServiceNow support or the ServiceNow.. X27 ; t retrieve the values Loading our addQuery ( ), will... Tables in gliderecord in flow designer servicenow simple data structure of the script step is only able to take server-side... At the time of writing this article, this is just a data. Ready to relearn a whole lot structure of the current date and time in ServiceNow more about! Your expected results are article, this is just a simple data structure of the step.: GlideRecord to JSON ServiceNow script: GlideRecord to JSON get a plain JSON from! Entry for how quickly and clearly the script is understood Inclusion Recruiter course messages to an existing conversation get is! But you can pass this to an action and to the work notes a error. Out these forum links for some more information about SNC scripting basics existing conversation only real purpose of is! Provide a sample because the result is rather large for some more information about scripting!
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