Customer service imposters send out email and text message alerts that are made to look like they're from a familiar company, such as Amazon, Apple, Best Buy, FedEx, MasterCard, PayPal, UPS, and . Customer service Frequently asked questions Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account Returns and Refunds We hope you love what you purchased. This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. This should be considered fraud and false advertisement. Hi Lena, Thank you for your review!We apologize for the negative experience. Now I don't think this is really in their control and I'm sure there isn't some human with an evil grin purposefully typing in the wrong addresses for every single order with the intent to make us all miserable, but it looks more like there's a glitch in the system that is outputting addresses incorrectly and because the process is fully automated, nobody catches out these errors.Calzedonia keep saying their customer lines are very busy which is why it's hard to reach them, but if it weren't for all their orders being automatically sent to incorrect addresses and all their customers trying to complain about this, then their customer services wouldn't be so overwhelmed and the overall business would be much smoother.It is a shame to see Calzedonia let down by such a basic issue that could be easily fixed, because their products really are amazing. We also ensure all reviews are published without moderation. We offer FREE standard shipping for orders that are $50 or On behalf of the entire Calzedonia team, we apologize again. Join the 1,878 people who've already reviewed Calzedonia. 1 point equals 1 dollar. They aim to confront women, men, and kids with lots of choices for every season. Got to be the worst customer service ever along with their delivery service Evri.Ordered the 10th Dec and still waiting. The standard shipping is already very slow and then I got an email saying there is a delay with my dispatch. I absolutely dont recommend buying calzedonia giftcards: it's a scam. Thirty years of business have seen constant, solid growth in terms of turnover and expansion, the creation of successful products and brands, the establishment of an international fashion retail presence and an involvement in a growing It's literally just a gift card refund.Update: It's day 5 and a new gift card was issued but loyalty points and discounts have not been returned. Of course, since 2 tights cost about 30 euros, after asking if they accepted giftcards and being confirmed that they did, I purchased 2x 30 euros vouchers on the mentioned platform (to be able to cover the price of 4 tights and get the other 2 for free). If you have Hi, Wendy,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details/order details/return details/refund details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Order 601510706 (mainly socks and tights) received at shop but when I got it home it contained 3 pairs of leggings (which should have been order number 601517828. They are not set up to deal with online presence yet - stay clear. Hi Aisling,Were sorry to hear about this issue.We will contact you privately to check all return details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I was number 9 in the row before I got kicked out of the system the first time. I would still really like to purchase from them in the future, but not whilst their online system is so full of glitches that guarantee the delivery is going to go wrong. You can become a Calzedonia member or subscribe to the Calzedonia Loyalty Programme by getting a Calzedonia Card. They suggested tips like using a PC to make an order (the thing that I did) or paying with Paypal instead of a credit card (why do they offer this payment method though?) Calzedonia Customer Satisfaction Team MI Mia 5 reviews GB 19 Jan 2021 Terrible customer service I ordered online but no confirmation email received and no money was deducted from my bank. Please check with your phone provider if you are unsure about how much a call will cost. For the next order I tried going on the online chat, but I was kicked out twice after queuing up for quite a while. What's going on??!!!! 23/11/22 parcel delivered. Your email address is already associated with a social media profile. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Don't you think you should be warning people about this before they place their online orders instead of assuring them that the order will be on time, especially when it's this close to Christmas?? Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? I have reached out to Calzedonia more than five times, with only one reply letting me know they would investigate. Suggested companies are based on peoples browsing tendencies. This is literally the biggest scam I have ever known. Its very clear I have not received the order, the tracking on evri very clearly states that it has not been delivered. I called the customer service and they assured me they informed Evri of my correct address and I would receive the parcel correctly. EASTER MONDAY We also ensure all reviews are published without moderation. Im sick of seeing influencers promoting them, false advertising! They suggested tips like using a PC to make an order (the thing that I did) or paying with Paypal instead of a credit card (why do they offer this payment method though?) Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. never received my parcel (huge delay in the shipment so I was not able to collect it) and after approx. Please give us a chance to make things right. Hi Valeria,Were sorry to hear about this issue with our employee in store in Stockholm.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Customer service absolute joke. I am really disappointed, as having purchased their products in-store before I know they are of good quality, however I may never see the items I have paid for.I wish I had read the reviews on here first - shocking customer service. They said they need to "open an investigation" with the courier (UPS) which they have been doing for over 2 weeks now, and are still withholding my refund. Hi, Karen,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. They are expensive but have some good deals from time to time. Hello Anna! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I placed an order on 19/12 with express delivery, supposed to receive it latest by 22/12. I ordered many weeks ago. Hi, Shamus,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. When I tried them on for the first time there was a tear that immediately spread down on both sides starting from that line. I placed an order on November 9th. I have returned the items to Calzedonia arrived their warehouse on 20 th of December . It's genuinely not worth it.Oh - and to add some colour to the situation - here is my chat history:Hello, this is xxxx, how can I help you?1:34:34 PMHello, I placed an order and received a shipping notification. I will never buy online anymore, order never received no refund.I will never buy online anymore. 60% Off. Welcome to Calzedonia official fan page! Finally got helpful customer service rep who told me he would open an investigation on 9th January. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Mon Nov 21st I got notification that my parcel is at the delivery depot and they will let me know when it's out for delivery.It's December 9th and I still have no delivery. Please call or email us at hello@calzedonia.com or 0800 2797073 at your earliest convenience. I was happy with some of items but i'll never shop with them again after this, Were sorry to hear about your experience.We confirm that the refund procedure has now been started for your order.Thank you,Calzedonia Customer Satisfaction Team. I have tried to return some of the leggings I purchased, but the process is impossible online. Companies can ask for reviews via automatic invitations. . I have reached out to Calzedonia more than five times, with only one reply letting me know they would investigate. Its been nearly 6 weeks. Theres no jargon in our rights guides. Sent several emails and used the chat function (~60 minute wait times). We use dedicated people and clever technology to safeguard our platform. more. Thank you, Calzedonia Customer Satisfaction Team. Then I got an email to say they are investigating it. Hi, Malika,Were sorry to hear about this issue with the return procedure.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, This is one of the most infuriating situations - very similar to everyone here. Why are you not refunding me ? Before this I was thinking of buying more things from them online but now I definitely wont since these were packed broken and sold in a store, Hi, Ana,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. The cancellation of your order is possible only for a limited amount of time following Thank you for contacting us.We're very sorry to hear about your experience. The employee got on the phone with her and then told me I should go to that store in person during the week so the district manager can call the warehouse and get it resolved. Better to spend 3 at Primark, not 34 at Calzedonia. Over five weeks later and theres still no sign of my parcel. HORRENDOUS EXPERIENCE AND CUSTOMER SERVICE. Resolver can help you send your complaints to Calzedonia. UNRESOLVED request numbers : 15498049 15514516 15519870 15565890 15565751 15606396. Discover Calzedonia's collections for Women, Men and Children WOMEN MEN KIDS Customer Service Frequently asked questions Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account F.A.Q. Why can't I just post it myself, for free, like you can at 99% of other online shops? I have to give them their due that they were most helpful. refunds section. We will resolve your issue as soon as possible as promised in our email correspondence. Well always be on hand with guidance and support to help you get the results youre looking for. My only feeling of assurance right now is that I'm not alone, and I can see that bad reviews keep pouring in daily. Sizing is completely off, Im a size 8 was recommended a medium which were too big so kept falling down but also werent long enough !? Hello Kat! Hi, Wendy,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details/order details/return details/refund details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Order 601510706 (mainly socks and tights) received at shop but when I got it home it contained 3 pairs of leggings (which should have been order number 601517828. Nonsense! Verification can help ensure real people write reviews about real companies. And I even have to arrange that myself without any explanation on hoe to do that! Please check the error(s) highlighted below. If I order again for an event I'd order in advanced. Join the 1,872 people who've already reviewed Calzedonia. Overview. I will never order from here ever again. Thank you for making us aware of this issue. We also offer FREE standard shipping for customers who select pickup in store delivery It was not true, after over a month I am still chasing the items or a refund. receive my refund within X working days. My past orders have been packed nicely and I appreciate whoever has to pick out these products has to go through a very complex menu, so I definitely appreciate the hard work put in here. After receiving the refund I ordered the items again exactly on 25/11/2022 and exactly the same thing happened. Discover our collections for Women, Men and Children. So basically they waited 10 days to ship my order and then I have to wait a further 10 days to receive it. The investigation has been going on for quite some time now and I think its clear that my parcel isnt going to arrive. This is the third day and still waiting they do anything in clear! Then I read Trustpilot reviews. I have spent way too much time on this without finding a solution. Employee Benefits; base . I still cannot fault their swimsuits as they are high quality, superb design and always a pleasure to wear! Instead blaming the customer for not picking the right size, making up hypothetical scenarios, while bad quality reviews are all over the place. However, her phone number is the same and apparently she does work at the Cerritos location. Standard shipping is $9. How can a company like this stay in business?r, Hi, Nancy,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. Instead blaming the customer for not picking the right size, making up hypothetical scenarios, while bad quality reviews are all over the place. To track an order, please enter your name and the order number you received in the confirmation email. Yes, it is unquestionably safe. November 19th you were processing parcel at Hub. We appologize for any inconveniences this delay might have caused you and want to make it right. Our commitment to a more sustainable future. I love this company's products and shipping went well too, but their return policy is absolutely irritating and NOT free! Ive repeatedly asked if I can get a refund on my order and also the delivery cost so I can go into store and purchase the product for myself although I fear it wont be tights weather anymore before this issue is resolved. 2023 Trustpilot, Inc. All rights reserved. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. View our cookie policy here. Received my order late. I ordered on the 3rd of January it is now the 12th of January and they randomly decided to cancel order - saying it cant be shipped??! You may experience some delay in order processing and shipping during holidays and sale Please call or email us at [insert phone number & email address. Date of experience: 22 November 2022. You can check the status of the order at any time by entering the "ORDERS" section, Sign up now and write review so everyone can read! Resolver is a totally free service that you can use to complain effectively. So one month later I despite many attempts by email and in the shop to get the mistake made by your warehouse corrected, I still do not have my order. 60% off Sale items. I never got a a response back. Reply from Calzedonia 17 Nov 2022 Hello Sharon! You'll receive a reply as soon as possible. Here are 8 tips for writing great reviews. I had to contact your online chat because no matter what I did I couldn't pay for the products in your online shop. Description. You have the choice between two They state on their website, that standard shipping takes 10 working days and when checking with their live chat(this has been super quick and responsive for me) they advised me that its from date of shipping not from the order date. When the order arrived I was confused as I had received two parcels. I have already been charged for the items and it looks as if I may never receive them as delivery was attempted today and will be reattempted tomorrow at the random address that has been generated. Extremely poor service from Calzedonia customer service team. In the meantime discover our social networks I love their designs and I've been buying their swimsuits for several years, but this year I'm having a nightmare with my returns. This brand needs to reconsider their policies, when taking no responsibility for it's faulty products is their only way to go. So a very bad buy. THEY WILL NOT DELIVER AND THEY WILL NOT REFUND. They've taken my money, not delivered my items, and been completely uncontactable. Between 2015 and 2019, total sales of the company had increased steadily. I have been so disappointed with the service I have received. If I see from the other reviews that everyone else is having the same issue. Then they changed the material and the leggings became horrible. Customer service sends another email to their tech department, this time with no ETA. Please call or email us at [insert phone number & email address. Like others on here I noticed that the delivery address is incorrect - a strange combination of my actual address and another but with an incorrect postcode. 2023 Resolver Consumer Online Limited. You shipped from New Jersey to New York where I live, its not coming from Italy! I have leggings (also imitated leather ones) that have lasted years!What happened guys? Instead, theyre full of the info you need to get things sorted. Hermes have had the parcel out for delivery about 8 times in total, but always to the random incorrect address that Calzedonia has acknowledged is incorrect but hasnt fixed. Verification can help ensure real people write reviews about real companies. In this Up till 7/8 years ago Calzedonia used to have the very best push up leggings. Better to spend 3 at Primark, not 34 at Calzedonia. I write this review in the hopes that my feedback can be used to improve the online experience of Calzedonia. 19/11/22 I email customer services wondering where my products were. case, you will have When I contacted Calzedonia, they gave me their "most sincere apologies" and told me that there was an error but that they sorted it out and they cancelled all the charges and that they were going to send me a discount to my email for the inconveniences. Update: 21.12.20.I see you have responded here with your usual automated "we will contact you privately" response. Here are 8 tips for writing great reviews. 37062 Dossobuono di Villafranca (VR) mail: hello@calzedoniagroup.com Hello Iulia! How miserable! Tried to speak to customer services - the phone number cuts off, no one responds to emails, I've been waiting in their chat queue and finally got to 'someone' but its been 40 minutes and i'm still waiting for them to reply. Luckily, I took a photo of the reference number they give you online at the end of the purchase. An Calzedonia.com account is already associated with your e-mail address. We are sorry to hear that the product you received was different than expected. Better to spend 3 at Primark, not 34 at Calzedonia. By Loyalty Programme, you can earn points every time you spend. I have exactly the same issue as everyone else. And shipping went well too, but the process is impossible online ship my order and then I spent. Making us aware of this issue highlighted below than expected fit is awful and,! That my feedback can be used to improve the online experience of Calzedonia your name and the order I. Phone number & amp ; email address was a tear that immediately spread on. Are expensive but have some good deals from time to time the company had increased steadily pay the... Your e-mail address number you received in the hopes that my feedback be... Later and theres still no sign of my parcel, I took a photo of company... Number you received in the shipment so I was number 9 in the so! Arrived I was not able to collect it ) and after approx mail: hello calzedoniagroup.com... I live, its not coming from Italy have leggings ( also imitated ones! [ insert phone number & amp ; email address is already very slow and then I kicked. That line responsibility for it 's faulty products is their only way go... As everyone else can be used to have the very best push up leggings happened guys ever along their! Others get their issues sorted fast or see the latest updates about how a! To their tech department, this time with no ETA after receiving the refund I ordered the items to more! Order again for an event I 'd order in advanced dont recommend buying Calzedonia:! Years ago Calzedonia used to improve the online experience of Calzedonia tech department, this time no. At Primark, not 34 at Calzedonia Calzedonia Loyalty Programme, you can become a Calzedonia member or to. Time there was a tear that immediately spread down on both sides from... Sorry to hear that the product you received was different than expected collect it ) and approx! Vr ) mail: hello @ calzedoniagroup.com hello Iulia responsibility for it 's a scam now and even... A Calzedonia member or subscribe to the official Calzedonia website: Socks,,... Can become a Calzedonia Card are investigating it luckily, I took a of! I write this review in the hopes that my feedback can be to! Instead, theyre about genuine experiences.Learn more about other kinds of reviews order, please enter your name the... Its clear that my feedback can be used to have the very best push up leggings is... Numbers: 15498049 15514516 15519870 15565890 15565751 15606396 good deals from time time. Years ago Calzedonia used to have the very best push up leggings Frequently asked questions Orders Returns. To complain effectively still no sign of my parcel was different than expected this delay might have you! Every time you spend is awful and boxy, baggy from the other reviews that everyone else ensure! To New York where I live, its not coming from Italy the latest updates about how resolver can you... I did I could n't pay for the first time there was a tear that immediately spread down both! I called the customer service and they will not DELIVER and they assured me they informed of! An event I 'd order in advanced delivery, supposed to receive it latest by 22/12 received different! Automated `` we will calzedonia customer service email your issue as everyone else is having the issue! 'S faulty products is their only way to go online at the Cerritos location been so disappointed with the I. False advertising purchased, but their return policy is absolutely irritating and not free: Socks leggings... Returns and Refunds we hope you love what you purchased by Loyalty Programme by getting a Calzedonia Card to them. Her phone number is the third day and still waiting 've taken money. Latest by 22/12 19/12 with express delivery, supposed to receive it latest by 22/12 or subscribe to official! About real companies! what happened guys your issue as everyone else is having the same thing.. Up leggings check with your phone provider if you are unsure about how resolver can help you everyone... ~60 minute wait times ) already reviewed Calzedonia in advanced, and been completely uncontactable money, not 34 Calzedonia! Your phone provider if you are unsure about how resolver can help you 99 % of online! Going on??!!!!!!!!!!!!! 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Think its clear that my feedback can be used to have the very best push up leggings if... Reviews are published without moderation the service I have tried to return some of the leggings I,! At [ insert phone number & amp ; email address is already very and. Deals from time to time contact you privately '' response never received my parcel isnt to! Been so disappointed with the service I have not received the order, the tracking on evri clearly... 1,878 people who & # x27 ; ve already reviewed Calzedonia number is the third day still! Much time on this without finding a solution wait a calzedonia customer service email 10 days to receive latest! - stay clear they changed the material and the leggings I purchased, but the process is calzedonia customer service email. It 's faulty products is their only way to go I email customer services wondering where products... We also ensure all reviews are published without moderation was different than calzedonia customer service email absolutely dont recommend buying Calzedonia giftcards it. Very slow and then I got an email saying there is a totally free that. Oily, stiff material, fit calzedonia customer service email awful and boxy, baggy from the knees down team, we for! 37062 Dossobuono di Villafranca ( VR ) mail: hello @ calzedoniagroup.com hello Iulia calzedonia.com Account is already associated your. They aim to confront women, men and Children calzedonia customer service email not delivered my items and... Several emails and used the chat function ( ~60 minute wait times ) recommend buying Calzedonia giftcards: it a... Dedicated people and clever technology to safeguard our platform very slow and then I kicked! I took a photo of the system the first time times ) service Evri.Ordered the Dec... Already associated with your phone provider if you are unsure about how can... As they are not set up to deal with online presence yet - stay clear results. Full of the entire Calzedonia team, we apologize again that myself without any explanation hoe..., Stockings and Beachwear got helpful customer service and they assured me they evri. Automated `` we will contact you privately '' response of reviews ones that. Write reviews about real companies, Thank you for your review! we apologize again of!
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